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Customer Service Team

Ashley Gonzalez - Director of Customer Service - Service Minded Leader

AshleyAshley has demonstrated excellent customer service and is providing a light for everyone around her by example. She was trained by Walt Disney Company and joined Reef Tropical two years ago. There is nothing she can not handle and does it all with poise and professionalism. She has developed relationships with customers, property managers, internal team members, subcontractors and vendors. She has quickly picked up on pools and landscapes very and can speak to any issue. If you ever need a hug, stop in and she will be sure to give you one. She is very friendly to work with and is training a department to act as she acts to best take care of customers and accomplish the mission of the organization. 

customerservice@reeftropical.com 


Landscape Design, Build & Maintain Team

Chad Folds - Landscape Operations Manager 

100494093_288181072196558_6415811465181134848_oChad is a highly motivated and creative person. He has strong interpersonal, leadership and communication skills. He is organized and able to manage multiple projects in a fast paced, multicultural environment. He has broad professional experience, which includes a lot of account management in the horticultural industry. His conversations direct towards ensuring a client is well pleased with all aspects of their landscape. He has over 30 years of management and sales experience with a sincere commitment to excellence. Chad's skill set is versatile and unique to perform each task with precision and confidence or to find a specialist to help if he feels the need.

chad@reeftropical.com 

 

Linda Marquez - Landscape Operations Assistant Manager - Traction Team

She is from Venezuela with over 6 years of Experience in Customer Relations and financial operations. She is a mother of four children and volunteers regularly at her community church. Linda has a unique perspective as she has worked closely in all aspects of the landscape operations. She now exercises financial practices in order to meet budgetary deadlines  and initiate corrective actions. She plays an  active role serving our customers with billing inquiries and special request. Also she provides metric reports of the performance of our teams.

linda@reeftropical.com 

 

Angel Berrano - Landscape Foreman & Field Supervisor - The Installer

91352651_258056351875697_4210153679157723136_nAngel is a service minded leader who executes, leads charismatically and loves the customer interaction. He is originally from Guatemala and has been working in the landscape and irrigation industry in South Florida for over 10 years. He is a husband and a father. He thrives when placed in a position of instructing a team around him to stay efficient and focused on the mission. Yet, is reasonable when it comes to the intensity of the work and the Florida heat. Whenever a customer can watch Angel and his team operate, they will always respect what we do and give homage to the ability of his team to execute. We are very blessed to have been working with Angel for many years and encouraged by his on boarding of leadership responsibility. 

landscape03@reeftropical.com 

 

Jeff Hammond - Landscape Maintenance Field Supervisor - The Executor 

91461198_257675178580481_7757736007830601728_nJeff has consistently demonstrated his willingness to do whatever it takes to ensure properties are well kept and customers are satisfied. For many years, Jeff took care of the highest level of maintenance customers with specialty landscapes. After proving his workmanship and quality of service, he moved into a supervisor position to coach others to do what he has done. Jeff has an extensive knowledge or turf management, irrigation systems and maintenance best practices. We are truly honored to have Jeff work with us for many years and take on additional responsibility as the company strives to improves regularly.  

Jeff@reeftropical.com 

 


Pool & Spa Design & Construction Team

Jeremy Guillen - Director of Project Management & Operations - Senior Leader

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Jeremy Guillen is leading the cutting edge pool design and construction industry worldwide. He and his team have built award winning pools and complicated projects all over south Florida. His clients want the best and his team always delivers. He has over 15 years' experience in the pool industry and studied Project management at Florida International University and later transferred to Nova Southeastern University to finish in Management

Jeremy is known for his interpersonal and leadership skills, communication, organization and the    ability to work with his team to meet their goals. Jeremy is comfortable orchestrating meetings and  making sure all stakeholders know and understand the task at hand. He also possesses the necessary technical skills to help clients and team members visualize and reach their common goal. 

Josh - Construction Estimator & Operations Manager 

Josh PJosh has been in the construction industry for many years along with a formal education. He is capable of delivering highly sophisticated and detailed proposals and explanations to customers about pricing. He is one of the best pool consultants in the world. He is also great at simplifying the process to easily understand. He wears many hats in the process but focuses on pool consultations with perspective clients and ensuring that projects deliver how he consulted. 

He has great relationships with vendors for pricing and works well with his internal team to generate first class estimates and presentations for clients.

 

 

Blake Pannell - Project Manager

BlakeBlake has grown with Reef Tropical for over 12 years. His aquatic environment knowledge is extensive and multi-faceted. He specializes in pool & spa functionality and finishes. He has worked on numerous projects with varying complexity. He ran the pool service division for many years and has a unique knowledge of pool equipment, functionality and automation. We are very grateful to have Blake on our service minded team. 

Blake was born in  Illinois and has made South Florida his family’s new home.

 

 

Sergio Serrano - Project Manager

Sergio Serrano

Sergio has been a dedicated and loyal construction professional with the Reef Tropical Team for over 8 years. He has built award winning pools that have international recognition. He has seen pool construction from many different angles and always perseveres though challenges. We are very grateful to have Sergio's wisdom, experience and leadership for our construction workers along with our subcontractors and vendors. 

 

 

 

 

 


Pool & Spa Maintenance, Repair & Renovation Team

David Minchener - Pool Consultant & Project Manager - Executive Leader

DavidDavid has 28 years in the pool service industry and truly enjoys making people happy. His level of knowledge makes it easy for him to answer questions and remedy all pool inquiries from construction to maintenance.

Correspondingly, David's team is top notch: "By having a mechanic, a builder, pool cleaner, customer service representative and chemical expert on staff, I am able to complete all jobs with efficiency." David won the 2015 Best of Key Largo Award for Swimming Pool Coping, Plastering & Tile. David also won the 2013 Industry Leadership Award AQUA Magazine.


 

Cindy Lopez Price - Director of Operations Pool - Executive Leader

12317686_1071759476201239_1789049544_a.jpgCindy has worked with Reef Tropical for a combined eight years. She has long standing relationships with customers, property managers, internal team members, subcontractors and vendors. She knows pools and landscapes very well and can speak to any issues as she has seen it all. She was the Director of customer service and recently moved to specialize in pool operations and works closely with her team to increase quality and create sound processes each day. Cindy is very friendly to work with and is training staff to act as she acts to best take care of customers and accomplish the mission of the organization. 

 

 

Mike Lewis - Operations Manager - Pool Mechanics - Executive Leader

ML-051204-edited.jpgMike is one of the first to arrive each day and does everything it takes to close the loop on pool repairs from Marathon to Boca Raton. His team is the best in the world at what they do. As a child of a military drill sergeant and 16 years of pool experience, Mike Lewis has developed integral skills to lead a team of field mechanics. Mike’s loyalty and experience brings value to the customer service experience and Reef Tropical Pools.

He is running the pool mechanic division to ensure customer satisfaction and quality of work. He is ultimately running the most advanced and capable pool mechanic team in the state of Florida.  

 

 

Sue Hulsbeck - Operations Dispatcher - Pool Division 

SueSue came to Reef Tropical in 2012 and has become an important part of the Reef Tropical team.  Holding various positions in the company has equipped her with the knowledge and experience for understanding and fulfilling Reef Tropical’s customer’s needs.

Sue has resided in Key Largo for the past 27 years and is no stranger to customer service.  With a degree in business management and administration, she has managed various establishments in the Upper Keys prior to joining the  Reef Tropical Team. 

With her love of family, loyalty and commitment to the Reef Tropical Team, Sue loves her customers and is always eager to provide the best customer service experience.

 

Sheldon McDonald - Service Route Manager 

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Sheldon is leading a team of pool techs that clean and service thousands of pools & spas a year. He moved from Plantation, FL after working for ECO Lab and Pinch-a-penny. He immediately embraced his leadership role and actively invests in his team. He cares deeply for our customers and shares in his "service minded" culture. We are so grateful to have Sheldon leading our pool techs and the culture of the team has enhanced greatly since he started. Sheldon is married and has two children. 

 

 

 


Finance Department Team

Tiffany Katz - Accounts Receivable

She has over 11 year of experience of Customer Service accounting. Keeping precise financial data and accurate records of Customer’s information, bills and inventory usage. She is a key player of our finance team providing information/ creating financial reports and efficiently helping our customers understand their contracts and bills.

finance@reeftropical.com 

 

 

 

Luisa Barreto - Accounts Payable

LuisaLuisa is a wife and mother of three. She has lived in the Florida Keys for many years and has been sowing into Reef Tropical for over six years. Luisa is knowledgeable in all aspects of the organization and works in the Finance Department. She specializes in the construction industry and facilitation of pay apps and construction documents. She has a great relationship with subcontractors and vendors to ensure they are financially equipped to carry on and partner with Reef Tropical on the various projects. Her favorite quote is "He who angers you owns you." She is consistently humble and bold. We are very blessed to have Luisa on our team. 

finance@reeftropical.com 

 

 


Executive Servant Leaders

Mauro Echeverri - Senior Finance Director 

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Mauro Echeverri has worked for over 15 years as a Finance and Business Executive with global corporations like Louis Vuitton, Swarovski, Tyco, and is currently the Senior Finance Director at Hotwire Communications. Prior to his recent role, he was the Head of Finance & Strategy at Swarovski for the Americas as well as the CFO, COO at Louis Vuitton for South America and the Caribbean. His major concentration is strategic growth, financial management, process improvement, transformations, and Shared Service Centers build up. He is a professor at several MBA programs with a concentration in Retail and Digital Business. He has been a Speaker in multiple large events, mainly in Corporate and Digital transformations. Mauro holds an Executive Leadership Degree from HULT Business School in London and master’s degree from Nova Southeastern University in Florida.

finance@reeftropical.com 

 

Juan Rodriguez - Human Resource Manager - Social Scientist - Senior Leader

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Juan is leading from many perspectives operationally and in the Finance Department. He is skilled in relational abilities and knows how to get things done. He has over 19 years of experience in Finance by efficiently balancing accounts, reconciliation of statements and Managing A/P and A/R. He provides support to our Operations Department by analyzing financial performance against key business metrics and financial highlights. Juan is a husband and a father. We are so grateful to be working with Juan. 

hr@reeftropical.com 

 

 

Claude Kershner III - CEO & Visionary

Claude IIIClaude has been a dedicated, hardworking and innovative figure in the Pool and Landscape industry along with the South Florida business community. Originally from Philadelphia, PA, he has realized the possibilities of a service-oriented business in South Florida since 1998. 

He has helped shape hundreds of lives over the years through his dedication to the local community, his portrayal of effective leadership for charitable organizations, his influence mentoring his team and his ability to continually persist and enable others around him. Most recently, he has pressed forward in pool construction to build quality installations that are serviceable for the long term and provide joy and alleviate any concerns. 

Learn more about Claude III ---> Celebrating 17 Years

Call Claude at 305-367-2005 x1003, or email him at claude@reeftropical.com 

LinkedIn: Claude Kershner III Profile

Claude Kershner IV - President & Integrator

FIU DBA Portraits 2-221-1Claude Kershner IV is a father, husband and a service minded leader with a heart for people. He works closely with his staff on a regular basis to help them reach new heights in their lives through the vessel of Reef Tropical's mission. He is a certified business and life coach and went to Lehigh University in Pennsylvania, worked in commercial Real Estate for CB Richard Ellis for three years out of college and then proceeded to get his graduate degree (MBA) at Oklahoma State University in Business Administration with a concentration in Entrepreneurship. He is also a Doctorate in Business Administration (DBA) Candidate at FIU's Chapman School of Business class of 2022. He has been working for the family business most of his life. Now, his goal is to create value and opportunities for his staff and customers alike. Claude and his family regularly attend and serve at Christ Fellowship Church. He is a member at Peak360 Crossfit in Miami and the director of Faith RXD Miami Chapter. He is a former volunteer football coach at Coral Shores High School and now speaks to athletes through FCA huddles to help them develop character. Call Claude at 305-367-2005 x1004, or email him at claude4@reeftropical.com 

                                                        LinkedIn: Claude Kershner IV Profile